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These Terms and Conditions apply to your use of the Science for Sport website, platform, digital content, courses, certifications, subscriptions and related services.
Please read these terms carefully before you buy a subscription, course, certification or other digital product from us. They explain who we are, what you are buying, how your subscription works, your cancellation rights, what you can and cannot do with our content, and the limits of our responsibility to you.
These terms are written to cover both individual customers and business/team customers. Some sections apply only to consumers, and some apply only to business customers. Where that is the case, we explain it clearly.
1.1 We are Science For Sport Ltd, a company registered in England and Wales.
1.2 Our company registration number is 11177891.
1.3 Our registered office is 34 Boar Lane, Leeds, LS1 5DA, United Kingdom.
1.4 Our VAT number is 309132724.
1.5 You can contact us by email at contact@scienceforsport.com.
1.6 If we need to contact you, we will do so using the email address, postal address, telephone number or account details you provided when you registered, purchased or communicated with us.
1.7 When these terms refer to “we”, “us” or “our”, they mean Science For Sport Ltd. When these terms refer to “you” or “your”, they mean the person, business, organisation or team purchasing or using our services.
2.1 These terms apply to your access to and use of Science for Sport, including:
(a) online courses;
(b) certifications;
(c) subscription memberships;
(d) one-off digital purchases;
(e) Performance Digest Magazine;
(f) research reviews;
(g) videos, webinars, lectures and presentations;
(h) downloadable PDFs, worksheets, templates and other resources;
(i) infographics;
(j) games, drills, tools and practical resources;
(k) communities, forums or member areas, where provided;
(l) certificates of completion;
(m) CPD, CEU or accreditation-related content, where available;
(n) white-labelled, co-branded or partner versions of the Science for Sport platform; and
(o) any other digital content, products or services we make available from time to time.
2.2 These terms apply whether you purchase from us directly, through our website, through a payment provider, through a partner platform, by invoice, through a team licence, or through another approved sales process.
2.3 These terms should be read alongside our:
(a) Privacy Policy;
(b) Cookie Policy;
(c) Website Terms of Use; and
(d) any additional terms shown to you at checkout or agreed with you in writing.
2.4 If there is any conflict between these terms and any specific written agreement signed by us and a business customer, the signed written agreement will take priority to the extent of that conflict.
3.1 Account means the user account created for you to access the Platform.
3.2 Business Customer means a company, club, school, college, university, governing body, team, organisation, partnership, sole trader or other person buying or using our services wholly or mainly for business, professional, educational, organisational or commercial purposes.
3.3 Consumer means an individual buying or using our services wholly or mainly for personal use and not for use in connection with a trade, business, craft or profession.
3.4 Content means all courses, certifications, videos, research reviews, articles, magazines, downloads, resources, graphics, infographics, games, drills, templates, assessments, webinars, tools, written materials, audio, images, software, community content and other materials made available through Science for Sport.
3.5 Digital Product means any individual course, certification, downloadable resource, bundle, digital item or other non-subscription product purchased from us.
3.6 Free Trial means a free or discounted introductory access period that may be offered before paid subscription billing begins.
3.7 Platform means the Science for Sport website, app, learning platform, membership area, partner platform or any other system through which we provide Content.
3.8 Subscription means recurring paid access to the Platform or Content, whether monthly, annual or otherwise.
3.9 Team Licence means a licence purchased by a Business Customer for access by multiple named users within its organisation.
3.10 User means an individual person who accesses the Platform, whether through an individual subscription, Digital Product, Team Licence or other permitted access route.
4.1 Some of your rights and responsibilities differ depending on whether you are a Consumer or a Business Customer.
4.2 You are a Consumer if:
(a) you are an individual; and
(b) you are buying or using our services wholly or mainly for personal use, not for business, professional, educational, organisational or commercial purposes.
4.3 You are a Business Customer if you are buying or using our services wholly or mainly for business, professional, educational, organisational or commercial purposes. This includes clubs, teams, schools, colleges, universities, governing bodies, gyms, companies, partnerships and other organisations.
4.4 If you purchase access on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.
4.5 If you are a Business Customer, these terms, together with any order form, invoice, checkout terms or signed written agreement between us, form the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty that is not set out in the agreement between us.
5.1 You must be at least 16 years old to create an Account or use the Platform.
5.2 If you are aged 16 or 17, you must have permission from your parent or legal guardian to use the Platform and purchase any Subscription or Digital Product.
5.3 If you are a parent, guardian, school, club or organisation purchasing access for a person aged under 18, you are responsible for ensuring that their use of the Platform is appropriate and supervised where necessary.
5.4 We may refuse, suspend or terminate access if we reasonably believe a User does not meet these age requirements.
6.1 Your order is an offer to buy access to the relevant Subscription, Digital Product, Team Licence or other service.
6.2 We accept your order when we confirm acceptance by email, provide access to the Platform, issue an invoice, or otherwise confirm that your order has been accepted. At that point a contract comes into existence between you and us.
6.3 If we cannot accept your order, we will tell you and will not charge you. If we have already taken payment, we will refund the relevant amount.
6.4 We may refuse an order where:
(a) there is an error in the price or description;
(b) payment is declined;
(c) we reasonably suspect fraud, misuse or breach of these terms;
(d) we are unable to provide the relevant access; or
(e) we are not permitted to provide the relevant service to you by law.
6.5 We may assign an order number, invoice number, receipt number or account reference to your order. Please quote this when contacting us about your order.
7.1 Your purchase gives you access to the Content, Platform or Digital Product described at checkout, in your order, in your invoice, on the relevant product page, or in a written agreement with us.
7.2 Unless we state otherwise, you are buying access to digital content and services. You are not buying ownership of any Content or intellectual property.
7.3 The Content available to you may depend on your plan, product, licence, location, partner platform, promotional offer or organisation’s agreement with us.
7.4 We may update, improve, replace, remove, restructure or retire Content from time to time. We will use reasonable efforts to ensure that any material changes do not significantly reduce the overall value of your paid Subscription during your current paid period.
7.5 We do not guarantee that any specific course, resource, tutor, author, certification, accreditation, CEU allocation, CPD recognition, feature, partner arrangement or item of Content will remain available permanently.
7.6 Where we make certificates, CEUs, CPD points, accreditation or professional body recognition available, this will be subject to the specific requirements and rules that apply to that course, certification, partner or accrediting body.
8.1 Subscriptions may be offered on a monthly, annual or other recurring basis.
8.2 The price, billing period, trial period, renewal date and included Content will be shown at checkout, in your account, in your order confirmation, in your invoice, or in your agreement with us.
8.3 Unless stated otherwise, Subscriptions renew automatically at the end of each billing period until cancelled in accordance with these terms.
8.4 Monthly Subscriptions are billed in advance each month.
8.5 Annual Subscriptions are billed in advance each year.
8.6 If your billing date does not exist in a particular month, payment may be taken on the nearest earlier or later date, depending on the payment provider’s rules.
8.7 You are responsible for ensuring that your payment details are accurate and up to date.
8.8 If payment fails, we or our payment provider may retry payment. We may suspend or end your access if payment remains unpaid.
8.9 If you cancel a Subscription, you will continue to have access until the end of the current paid billing period, unless we state otherwise or we terminate your access for breach of these terms.
8.10 Cancellation stops future billing. It does not normally entitle you to a refund for the current paid period, except where required by law or expressly stated in these terms.
9.1 We may offer Free Trials, discounted trials, promotional pricing, discount codes or limited-time offers.
9.2 The length of any Free Trial, the price after the trial, and any conditions will be shown at checkout or in the promotional terms.
9.3 Unless stated otherwise, you must provide a valid payment method to start a Free Trial.
9.4 If you cancel before the Free Trial ends, you will not be charged.
9.5 If you do not cancel before the Free Trial ends, your Subscription will begin automatically and you will be charged the price shown at checkout.
9.6 Promotional offers are personal to the recipient unless we state otherwise. They may be withdrawn, changed or refused where we reasonably suspect misuse, fraud, error or breach of these terms.
9.7 Unless we state otherwise, discounted, promotional or sale purchases are not refundable after access has been provided, except where required by law.
10.1 We may offer Digital Products for one-off purchase, including individual courses, certifications, bundles or resources.
10.2 One-off purchases are paid for in advance.
10.3 Unless stated otherwise at checkout, one-off purchases do not automatically renew.
10.4 Certifications and one-off Digital Products are not refundable once purchased and access has been provided, except where required by law.
10.5 Where a certification includes assessments, completion requirements, identity checks, tutor review, time limits or other conditions, you must satisfy those requirements before a certificate is issued.
10.6 We may withhold, suspend or revoke a certificate where we reasonably believe that there has been cheating, plagiarism, account sharing, fraud, misuse of the Platform, breach of these terms, or failure to meet the relevant requirements.
10.7 Certification names, content, requirements, accreditation status and CEU/CPD recognition may change from time to time.
11.1 This section applies only if you are a Consumer.
11.2 If you buy a Subscription or Digital Product online, you may have a legal right to cancel within 14 days without giving a reason.
11.3 However, most of our products involve immediate access to digital content. If you ask us to provide immediate access during the 14-day cancellation period, and you acknowledge that you will lose your right to cancel once access begins, you will lose your right to cancel once we start providing access to the digital content.
11.4 At checkout, we may ask you to confirm wording such as:
“I expressly consent to Science for Sport giving me immediate access to the digital content during the 14-day cancellation period, and I acknowledge that I will lose my right to cancel once I access the content.”
11.5 If you do not give the consent and acknowledgement referred to above, we may delay access to the relevant digital content until the 14-day cancellation period has expired.
11.6 If you cancel within the 14-day cancellation period before access has started, we will refund the amount you paid for the relevant Subscription or Digital Product.
11.7 If you cancel after access has started and you gave the consent and acknowledgement referred to above, you will not be entitled to a refund, except where required by law.
11.8 To cancel under this section, email us at contact@scienceforsport.com or use any cancellation method we make available to you.
11.9 We will make any refund due to you within 14 days of the date on which we agree that a refund is due.
11.10 We will refund you using the same payment method you used to pay, unless we agree otherwise.
11.11 A model cancellation form is included at the end of these terms, but you do not have to use it.
12.1 You may cancel your Subscription at any time.
12.2 You can cancel by using the cancellation function in your account, where available, or by contacting us at contact@scienceforsport.com.
12.3 Monthly Subscriptions: if you cancel a monthly Subscription, your access will continue until the end of your current paid monthly billing period. You will not receive a refund for the current month, except where required by law.
12.4 Annual Subscriptions: if you cancel an annual Subscription, your access will continue until the end of your current paid annual billing period. You will not receive a refund for the remaining period, except where required by law.
12.5 Free Trials: if you cancel before the Free Trial ends, you will not be charged.
12.6 One-off purchases and certifications: these are not refundable after purchase and access has been provided, except where required by law.
12.7 Business Customers: business purchases, Team Licences, annual licences, invoiced purchases and enterprise arrangements are not cancellable or refundable during the agreed term unless we agree otherwise in writing or the written agreement between us says otherwise.
12.8 We may offer online cancellation tools, account settings, customer support processes or other cancellation methods. We will not require Consumers to use a cancellation process that is deliberately difficult, unreasonable or disproportionate.
12.9 If future laws require additional cooling-off periods, renewal notices, reminder notices, online cancellation methods or refund rights, these terms will be interpreted and applied in line with those legal requirements.
13.1 Prices are shown at checkout, on the relevant product page, in your invoice or in your agreement with us.
13.2 We may charge in different currencies, including GBP, USD, EUR or any other currency shown at checkout or agreed with you.
13.3 You are responsible for any currency conversion charges, card fees, bank fees or payment provider charges applied by your bank or payment provider.
13.4 Prices may include or exclude VAT, sales tax or other applicable taxes depending on your location, customer type, product type and the way the purchase is made. The applicable tax treatment will be shown at checkout, on your invoice, or otherwise confirmed to you.
13.5 We may use third-party payment processors to process payments. We do not store your full card details on our own servers.
13.6 By providing a payment method, you authorise us and our payment processors to charge that payment method for the relevant purchase, Subscription, renewal, tax and any other charges due under these terms.
13.7 For recurring Subscriptions, you authorise us and our payment processors to take recurring payments until your Subscription is cancelled or ended.
13.8 If we agree to invoice you, you must pay each invoice by the due date stated on the invoice. If no due date is stated, payment is due within 30 days of the invoice date.
13.9 If an invoice is overdue, we may suspend access until payment is received. We may also charge interest and recovery costs to Business Customers where permitted by law.
13.10 If we make an obvious pricing error, and the error could reasonably have been recognised as a mistake, we may cancel the order and refund any amount paid.
13.11 We may change our prices from time to time. Price changes will not affect the current paid period of an existing Subscription, but they may apply to future renewals. Where required, we will give you notice before a price change applies to your renewal, and you may cancel before the new price takes effect.
14.1 This section applies to Team Licences and Business Customers.
14.2 A Team Licence allows the Business Customer to allocate access to a specified number of named Users within its organisation.
14.3 Each Team Licence seat is assigned to one named User only.
14.4 Users may not share login details or allow anyone else to access the Platform through their Account.
14.5 Team Licences are annual only unless we agree otherwise in writing.
14.6 Team Licences are normally invoiced manually unless we agree another payment method.
14.7 The Business Customer is responsible for:
(a) ensuring that its Users comply with these terms;
(b) managing User access;
(c) telling us when a User leaves the organisation or no longer requires access;
(d) ensuring that only authorised Users access the Platform; and
(e) paying all fees due for the Team Licence.
14.8 If a User leaves the Business Customer’s organisation, the Business Customer may ask us to remove that User and assign the seat to a replacement User within the same organisation.
14.9 A User who leaves the organisation loses access to the Team Licence unless they separately purchase their own access.
14.10 We may provide team administrators with information about User access, course progress, completion, certificates and engagement where this is part of the Team Licence and lawful under applicable data protection laws.
14.11 Unless we agree otherwise in writing, a Team Licence is for internal use by the Business Customer only. It does not allow the Business Customer to resell, redistribute, sublicense, publicly display, commercially exploit or use the Content to train third parties.
14.12 Team Licences do not transfer to another organisation without our written consent.
14.13 If a Business Customer exceeds the agreed number of Users or otherwise misuses a Team Licence, we may charge additional fees, suspend access or terminate the Team Licence.
15.1 You must provide accurate and complete registration information.
15.2 You are responsible for keeping your login details secure.
15.3 You must not share your Account, username, password or access link with anyone else.
15.4 You must tell us promptly if you believe your Account has been accessed without permission.
15.5 We may suspend or require a password reset if we reasonably suspect unauthorised access, account sharing, security risk or misuse.
15.6 You are responsible for all activity carried out through your Account unless the activity was caused by our failure to use reasonable care and skill.
16.1 You must use the Platform and Content lawfully and responsibly.
16.2 You must not:
(a) share, sell, lend, transfer or sublicense your Account;
(b) copy, reproduce, download, record, scrape, extract, redistribute, publish or share Content except where we expressly allow it;
(c) use Content to create, support or improve a competing product, service, course, certification, membership, training platform or content library;
(d) use Content to deliver commercial training, workshops, courses, consultancy or education to third parties without our written permission;
(e) remove copyright notices, watermarks, branding or ownership notices;
(f) upload or transmit viruses, malware or harmful code;
(g) attempt to bypass access controls, payment systems, security measures or technical restrictions;
(h) reverse engineer, decompile, interfere with or disrupt the Platform;
(i) use the Platform for unlawful, fraudulent, misleading, abusive, discriminatory, defamatory, harassing or harmful purposes;
(j) impersonate another person or organisation;
(k) use automated systems, bots, crawlers or scraping tools without our written permission;
(l) misuse community, comment, forum or messaging features; or
(m) encourage or assist anyone else to do any of the above.
16.3 If you breach this section, we may suspend or terminate your access without refund, where lawful.
17.1 All intellectual property rights in the Platform and Content belong to us or our licensors.
17.2 Nothing in these terms transfers ownership of any intellectual property rights to you.
17.3 Subject to your compliance with these terms and payment of all applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform and Content for your own learning, professional development and internal purposes during the period of your permitted access.
17.4 You may download Content only where the Platform provides a download function or we expressly allow downloading.
17.5 Downloaded Content remains our intellectual property or the intellectual property of our licensors. Downloading Content does not give you ownership of that Content.
17.6 You must not copy, share, adapt, translate, reproduce, resell, publish, upload, distribute, broadcast, make available, commercially exploit or create derivative works from the Content unless we expressly agree in writing.
17.7 You must not use our name, logos, trademarks, branding or Content in a way that suggests endorsement, partnership, accreditation, approval or affiliation unless we have agreed this in writing.
17.8 If you submit comments, feedback, suggestions, reviews, testimonials, ideas or other materials to us, you grant us a worldwide, royalty-free, perpetual licence to use them for business, improvement, marketing and promotional purposes, provided that we will use personal data in accordance with our Privacy Policy.
18.1 Science for Sport provides educational content and professional development resources.
18.2 Our Content is for general education, learning, professional development and information purposes only.
18.3 Our Content is not medical, clinical, legal, safeguarding, employment, financial, tax, insurance or other professional advice for any specific person, athlete, client, patient, team or organisation.
18.4 Our Content should not be used as a substitute for your own professional judgement, qualifications, supervision, risk assessment, policies, legal duties or advice from an appropriately qualified professional.
18.5 You are responsible for how you apply any information, methods, drills, exercises, testing procedures, monitoring approaches, rehabilitation concepts, nutrition information, performance strategies or other Content in practice.
18.6 You must ensure that any use of the Content complies with applicable laws, safeguarding requirements, professional standards, insurance requirements, organisational policies and the needs, health, age, ability and circumstances of the relevant individuals.
18.7 We do not guarantee any particular performance, learning, employment, business, career, health, sporting, academic, accreditation or financial outcome from using the Platform or Content.
19.1 We may offer certificates of completion, certifications, CEUs, CPD points, continuing education credits, accreditation-related content or partner-recognised learning.
19.2 Any certificate, CEU, CPD point or accreditation recognition is subject to the requirements stated for the relevant course, certification, partner, professional body or accrediting organisation.
19.3 We do not guarantee that a course, certificate, certification, CEU or CPD point will satisfy the individual requirements of your employer, regulator, professional body, governing body, insurer, university, immigration authority or any other third party.
19.4 You are responsible for checking whether a course, certificate, certification, CEU or CPD point is suitable for your own professional, employment, regulatory or educational requirements before you purchase.
19.5 Third-party accreditation, CEU allocation, CPD recognition or partner approval may change, expire, be withdrawn, be delayed or be subject to conditions outside our control.
19.6 We may update, amend, replace, retire or withdraw courses, certifications, assessments, certificates, CEU allocations or CPD recognition where reasonably necessary, including where required by law, accrediting bodies, partners, quality assurance processes or changes in professional practice.
19.7 Certificates are issued only where the relevant requirements have been met.
19.8 We may withhold, suspend, amend or revoke certificates where we reasonably believe there has been cheating, plagiarism, impersonation, account sharing, fraud, misuse of the Platform, breach of these terms or failure to meet the relevant requirements.
19.9 You must not misrepresent your completion, certification status, CEU/CPD entitlement, qualification level or relationship with Science for Sport.
20.1 We will use reasonable care and skill to provide the Platform and Content.
20.2 We do not guarantee that the Platform or Content will be uninterrupted, error-free, secure, compatible with every device, available in every country, or available at all times.
20.3 We may suspend or restrict access to the Platform where necessary to:
(a) carry out maintenance;
(b) make updates or improvements;
(c) fix technical issues;
(d) protect security;
(e) comply with law;
(f) deal with misuse or suspected misuse; or
(g) manage third-party hosting, software, payment, video, learning platform or infrastructure issues.
20.4 Where practical, we will try to give advance notice of planned maintenance that materially affects access.
20.5 We are not responsible for issues caused by your device, internet connection, browser, software, firewall, employer systems, third-party platforms, app stores, payment providers or other systems outside our reasonable control.
20.6 We may update or require you to update software, apps, browsers or systems to continue using the Platform.
21.1 We may update these terms from time to time.
21.2 We may make changes to reflect:
(a) changes in law or regulation;
(b) changes to our Platform, Content, products, pricing or business model;
(c) security or technical requirements;
(d) new features or services;
(e) changes required by partners, payment providers, hosting providers or accrediting bodies;
(f) changes to improve clarity or fairness; or
(g) other reasonable business needs.
21.3 If we make material changes that negatively affect your current paid Subscription, we will give reasonable notice where practical.
21.4 If you are a Consumer and a material change significantly reduces what you bought during your current paid period, you may have the right to cancel and receive an appropriate refund where required by law.
21.5 If you continue using the Platform after updated terms take effect, you will be treated as accepting the updated terms, unless the law requires a different process.
22.1 We may suspend or end your access immediately if:
(a) you do not pay fees when due;
(b) payment is charged back, reversed or suspected to be fraudulent;
(c) you share login details or misuse your Account;
(d) you breach our intellectual property rights;
(e) you copy, scrape, download, redistribute or commercially exploit Content without permission;
(f) you breach acceptable use rules;
(g) you provide false, incomplete or misleading information;
(h) you abuse, threaten or harass our staff, tutors, contractors, partners or other users;
(i) your use creates a security, legal, reputational, operational or commercial risk to us;
(j) we are required to do so by law, court order, regulator, partner, payment provider or platform provider;
(k) you breach these terms or any other agreement with us; or
(l) we reasonably suspect any of the above.
22.2 Where reasonable, we may give you an opportunity to fix the issue before ending access. We do not have to do this where the issue is serious, repeated, fraudulent, unlawful, harmful or urgent.
22.3 If we end access because you breached these terms, you will not be entitled to a refund, except where required by law.
22.4 We may end a Subscription or service if we stop providing the relevant product, Platform or Content. If this happens during a paid period and you have not breached these terms, we will provide a fair refund for any paid period you cannot use, where appropriate.
23.1 This section applies only if you are a Consumer.
23.2 We are under a legal duty to provide digital content that is as described, fit for purpose and of satisfactory quality.
23.3 Nothing in these terms affects your statutory rights.
23.4 If you believe digital content we have supplied is defective, not as described, unavailable in a way that is our responsibility, or has caused a problem, please contact us at contact@scienceforsport.com.
23.5 If defective digital content supplied by us damages your device or other digital content, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay compensation as required by law. We will not be responsible for damage you could have avoided by following our reasonable instructions, using updates provided free of charge, or meeting minimum system requirements we told you about.
24.1 This section applies only if you are a Consumer.
24.2 We are responsible for foreseeable loss or damage you suffer that is caused by our breach of these terms or our failure to use reasonable care and skill.
24.3 We are not responsible for loss or damage that is not foreseeable.
24.4 We do not exclude or limit our liability where it would be unlawful to do so, including liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of your legal rights in relation to digital content; or
(d) any other liability that cannot lawfully be excluded or limited.
24.5 If you are a Consumer, we provide the Platform and Content to you for domestic, private, personal and professional learning use only. If you use the Platform or Content for business, commercial or organisational purposes, our responsibility to you will be limited as set out in the business customer section below, to the extent permitted by law.
25.1 This section applies only if you are a Business Customer.
25.2 Nothing in these terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any liability that cannot lawfully be limited or excluded.
25.3 Subject to section 25.2, we will not be liable to you for:
(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of anticipated savings;
(e) loss of use or corruption of software, data or information;
(f) loss of or damage to goodwill;
(g) business interruption;
(h) wasted management time;
(i) indirect or consequential loss; or
(j) loss arising from your application of Content in practice.
25.4 Subject to section 25.2, our total liability to you arising out of or in connection with these terms, any Subscription, Team Licence, Digital Product, Platform or Content, whether in contract, tort, negligence, breach of statutory duty or otherwise, will be limited to the total fees paid by you to us in the 12 months before the event giving rise to the claim.
25.5 If your claim relates to a specific Digital Product or Team Licence purchased for a fixed fee, our total liability will not exceed the amount paid for that specific Digital Product or Team Licence, unless the 12-month cap above is higher.
25.6 Except as expressly stated in these terms, we exclude all warranties, conditions, representations and terms that may be implied by law to the fullest extent permitted by law.
26.1 We will use personal information in accordance with our Privacy Policy.
26.2 Our Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and what rights individuals have.
26.3 Where a Business Customer purchases a Team Licence, we may process personal information relating to its Users, including names, email addresses, account access, course progress, completion, certificates and engagement data.
26.4 Where required, the Business Customer is responsible for ensuring that it has a lawful basis to provide User personal information to us and to allow us to report User access, progress and completion information to the Business Customer or its administrators.
26.5 If a separate data processing agreement is required by law or agreed between us, that agreement will apply in addition to these terms.
27.1 The Platform may use or link to third-party services, including payment processors, video hosting providers, learning platforms, analytics tools, email platforms, app stores, community platforms, partner websites and other technology providers.
27.2 We are not responsible for third-party websites, platforms, content, terms, policies, outages, errors, payment issues or services that are outside our reasonable control.
27.3 Your use of third-party services may be subject to their own terms and policies.
28.1 If you have a question, issue or complaint, please contact us at contact@scienceforsport.com.
28.2 Please provide your name, account email address, order number if available, and a clear description of the issue.
28.3 We will try to resolve complaints fairly and within a reasonable time.
28.4 If you are a Consumer and we cannot resolve your complaint, you may have the right to use alternative dispute resolution where applicable. We will provide information about any relevant ADR body where we are required to do so.
29.1 We may transfer our rights and obligations under these terms to another organisation, for example if we restructure, sell part of our business, merge, or transfer the Platform.
29.2 We will ensure that any transfer does not reduce your legal rights.
29.3 You may not transfer your rights or obligations under these terms to another person or organisation without our written consent.
30.1 We are not responsible for delay or failure to perform our obligations where caused by events outside our reasonable control.
30.2 This may include internet failures, hosting issues, cyber incidents, payment provider issues, strikes, labour disputes, illness, epidemics, natural disasters, war, terrorism, government action, changes in law, power outages, or failure of third-party systems.
30.3 If an event outside our control materially affects your paid access, we will take reasonable steps to reduce the impact where practical.
31.1 Each section of these terms operates separately.
31.2 If any court or authority decides that part of these terms is unlawful, invalid or unenforceable, the rest of the terms will continue to apply.
32.1 If we delay enforcing these terms, we can still enforce them later.
32.2 If we do not immediately take action when you breach these terms, this does not mean we have accepted the breach or given up our rights.
33.1 These terms are between you and us.
33.2 No other person has rights to enforce these terms, except where the law says otherwise or we expressly agree in writing.
34.1 These terms are governed by the laws of England and Wales.
34.2 If you are a Consumer, you can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland. If you live in Northern Ireland, you can also bring proceedings in Northern Ireland. Nothing in these terms affects any mandatory consumer rights you have in the country where you live.
34.3 If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these terms, any contract between us, the Platform, Content, Subscriptions, Team Licences or Digital Products, including non-contractual disputes or claims.